Frequently Asked Questions
Q: How can I pay my bill?
A: By mail using the enclosed envelope that comes with your bill.
By paperless bill. You can pay safely and securely online here.
By stopping by our office with cash or a check.
Q: I didn't receive my bill. What do I do?
A: Please call us at 978 827-4423 or email our office and will be glad to get you a duplicate bill.
Q: How do I start, start or transfer electrical service?
A: Service changes can be initiated as follows:
New Customers: Stop by our office and sign up for your service.
Renters, Commercial and Industrial Customers: Please stop by our office at least a week in advance so that we can complete your paperwork. A deposit is required.
Other Parties: See us to sign up for your service.
* IMPORTANT: Please bring a valid ID.
** All deposits must be paid by cash or by check.
*** New houses require an AMLP Representative assessment before a price is determined.
Q: I think my bill is wrong. How do I get it reviewed and corrected?
A: Please call us or stop in Monday-Friday between 7:30am and 4pm. We will help you understand the charge and assist you in review and resolving your issue.
Q: My bill is higher this month. Why?
A: Season reasons. In winter, cold snaps in some months can increase your bill by more than 10% as your heating increases. Because the sun sets earlier, you may use more lighting than you do in other seasons. Also, the type of clothing we wear is usually heavier in winter requiring longer electric dryer time. In cold weather, many people move inside and use more energy for lighting, cooking and entertainment. Even the types of food we cook in winter tend to be different and require longer cooking times.
In summer, the children are home. The hot, humid weather calls for more air conditioning and dehumidifier use. This alone can increase cooling costs by 10% or more. You may also use more energy for cooking outdoors, cleaning, home improvement projects and heating swimming pools.
Billing Periods: A typical billing period is between 29 and 31 days, but holidays may make your billing period up to 35 days long. A difference of 5 days on your bill can increase your bill by 17 percent.
Holidays: During holidays, you might use more energy for cooking, cleaning, lighting and heating and company.
Q: How do I report a power outage?
A: For safety reasons, please telephone us directly to report trouble at 978 827-4423. Your call may be monitored and recorded. Do not send an email. In safety emergencies, please dial 911.
Q: How do I report a streetlight out?
A: To report a streetlight out, please call us at 978 827-4423. If it's outside of our regular business hours, please leave a message with our 24 hour answering service with the exact location of the pole and light.
Q: I want to install solar panels or a wind power generator on my property. How do I coordinate with the municipal electrical system?
A: There is no one answer for this question. Please call us at 978 827-4423 and we'll be happy to discuss your project.
Q: Before digging, do I have to notify anyone?
A: YES. CALL DIG SAFE AT LEAST 2 DAYS BEFORE YOU DIG AT 811! IT'S THE LAW. Click here for more from DigSafe. Planning a home improvement job? Planting a tree? Installing a fence or deck? WAIT! Whether you are planning to do it yourself or hire a professional, smart digging means doing the following. CALL DIG SAFE BEFORE YOU DIG at 811. Please call, do not send an email. A DIG SAFE Representative will send out someone to mark underground facilities.
Caution: the depth of utility lines varies and there may be multiple utility lines in a common area.
Q: Do you have Assistance Programs for people with low incomes, disabled and seniors?
A: AMLP offers a Prompt Payment Discount to save you money.
We also encourage people with low incomes to contact Fuel Assistance at 978 345-4520 to see if you qualify and to find out the proper way to apply for assistance. AMLP can also sometimes help steer customers to local groups that can provide help.
Q: Does AMLP have an Energy Assistance Program that can provide me with guidance about energy and weatherization assistance to qualified households?
A: AMLP is part of an energy assistance program along with other municipal light plants in MA. Call our office for the information at 978 827-4423 or toll-free: 1-888 333-7525.
An Appliance Rebate Program is also handled via this partnership.
For all other questions:
Please call us at 978 827-4423
Visit us at 24 Williams Rd in Ashburnham
Complete and send the Comments & Questions Form on this website
Write us a letter
Know of current power outage in Ashburnham? Report it at 978-827-4423.
If it is an emergency, please call 911.
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