FAQs

Please see our Detailed Rate Information including Rate Schedules

Read AMLP's General Terms and Conditions for Electric Service.

Please review AMLP's General Terms and Conditions for Electric Service.

Service changes can be initiated as follows:

Purchasing a Home: Submit an Online Application for Service to sign up for electric service prior to your closing date. All individuals listed on the deed for the service address must be included on the application. A valid ID must be submitted for everyone listed on the application.

Renters: Please call the office to determine deposit amount and submit an Online Application for Service. To establish an account in your name, the following is required:

1. 1. The date you will begin occupying the property.
2. 2. Deposit. Please call the office for your deposit amount. Deposits can be paid in the office with cash, check or money order.
3. 3. A signed copy of your lease or letter from the landlord.
4. 4. A valid state or federal ID must be provided for all tenants listed on the lease for the service address.

Commercial and Industrial Customers: Please stop by our office at least a week in advance so that we can complete your paperwork. A deposit is required. Deposits can be paid in the office with cash, check or money order.

Other Parties, including new construction: See us to sign up for your service. New construction requires an AMLP Representative assessment before a price is determined.

Homeowners:

Please call or email the office with the following information:

1. 1. The closing date of your property.
2. 2. The name and email of your realtor and/or attorney.
3. 3. A forwarding address.

The office will submit final electric bills to the attorney for payment through the closing process.

Renters:

Please provide the office with the following information:

1. 1. The last date of your tenancy at the service address.
2. 2. The name and contact information for your landlord.
3. 3. A forwarding address.

If you have a deposit with AMLP, your deposit will be used to pay your final bill. If there is a balance due after the deposit is applied, the balance is due on receipt. If the deposit is greater than the balance due the remaining funds will be returned by check from the Town of Ashburnham.

1. 1. AMLP offers secure electronic bill payment through our online platform, Invoice Cloud. The fee for payments made with a checking account and routing number has been waived. Visit Invoice Cloud to learn more or make a payment.
2. 2. Our Pay by Phone option allows customers to make 24/7 payments by phone. You will need your account number to use this option. Call 855-760-0923 to make a payment.
3. 3. By mail using the enclosed envelope and stub that comes with your bill.
4. 4. Checks may be left in our Drop Box located at 24 Williams Rd. Checks left over the weekend will be entered as received on the most recent business date.
5. 5. In our office at 24 Williams Road, Ashburnham, MA. Payments in the office can be made by cash or by check. We're open Monday-Friday 7:30am-4pm.

AutoPay is offered through our online payment platform, Invoice Cloud. Please visit Invoice Cloud to sign up or login to your payment account. Once an account has been created, you will have the option to sign up for AutoPay. AutoPay payments are applied on the discount date, so you will always receive the 10% prompt pay discount!

We accept cash, check or money orders in the office. When paying online or through our Pay by Phone system (855-760-0923), you may pay with the following forms of payment:

• • Bank Account (ACH)
• • Credit or debit card
• • Apple Pay
• • PayPal
• • Venmo

The fee for paying with your bank account has been waived. Payments made with a credit or debit card are subject to a $2.95 fee per transaction. Card payments are limited to $200.00 per transaction.

Checks may be left in our Drop Box located at 24 Williams Road.

Invoices may be viewed using our online payment platform, Invoice Cloud.

Invoice Cloud offers a Pay by Text option. Signing up for this service means that you will receive a monthly text with a link to view your invoice. Signing up for this service does not mean you are required to use this payment method.

To receive an invoice by email or mail, please send us an email and we will be glad to assist you.

Please contact us by email. You may also call us or visit the office Monday-Friday between 7:30am and 4pm. We will help you understand the charge and assist you in reviewing and resolving your issue. We are located at 24 Williams Road in Ashburnham.

If, after receipt of the decision of the AMLP, you still consider your bill to be inaccurate or if you dispute the time over which an arrearage is to be paid, you have the right to appeal to the Board of Commissioners. If you still consider your bill to be inaccurate or if you continue to dispute the time over which your arrearage is to be paid you have the right to appeal to the Department of Public Utilities (DPU):

Massachusetts Department of Public Utilities Consumer Division
One South Station; Boston, MA 02110
(617) 737-2836 or Toll-free: (877) 886-5066

1. Seasonal Reasons: In winter, cold snaps in some months can increase your bill by more than 10% as your heating increases. Because the sun sets earlier, you may use more lighting than you do in other seasons. Also, the type of clothing we wear is usually heavier in winter requiring longer electric dryer time. In cold weather, many people move inside and use more energy for lighting, cooking and entertainment. Even the types of food we cook in winter tend to be different and require longer cooking times. In summer, the children are home. The hot, humid weather calls for more air conditioning and dehumidifier use. This alone can increase cooling costs by 10% or more. You may also use more energy for cooking outdoors, cleaning, home improvement projects and heating swimming pools.

2. Billing Periods: A typical billing period is between 29 and 31 days, but holidays may make your billing period up to 35 days long. A difference of 5 days on your bill can increase your bill by 17 percent.

3. Holidays: During holidays, you might use more energy for cooking, cleaning, lighting and heating for company.

4. If You Have Electric Heat: Consumption and therefore, the rate at which you are using electricity, adds up quickly resulting in a higher bill during periods of cold weather.

AMLP offers a Prompt Payment Discount to save you money. We also encourage people with low incomes to contact Fuel Assistance at (978) 342-4520 to see if you qualify and to find out the proper way to apply for assistance.

AMLP can also sometimes help steer customers to local groups that can provide assistance.

The AMLP works with our customers to establish payment plans to provide our customers with the additional time needed to budget for any financial hardships that they may be experiencing.

Payment Plan Requirements

1. 1. Payment plans need to be approved and signed before the payment due date specified on the payment request letter.
2. 2. Payments are due on the payment due date specified in the letter.
3. 3. Payment plans are created and approved by the AMLP.
4. 4. All payment plans require an initial PAYMENT IN FULL of the most recent invoice as well as a predetermined portion of the delinquent balance.
5. 5. Monthly payments will include PAYMENT IN FULL of the most recent invoice, plus a predetermined payment plan amount for the delinquent balance.
6. 6. All payment plans will be between 4 and 8 months long. The length of time to spread out the payment of the delinquent balance will be determined by the amount of the delinquent balance at the time the payment plan is created. The AMLP has discretion in determining the length of the payment plan.
7. 7. Failure to meet all requirements of the payment plan and/or a missed payment plan payment will result in termination of service.

For outage and safety reasons, please phone us directly 24/7 to report trouble at (978) 827-4423. If you are calling outside business hours, please select “dial 3” to be directed to Dispatch. Do not leave a message, as these are not monitored outside of business hours. Do NOT report outages via email or Facebook. In safety emergencies only, please dial 911.

To report a streetlight out, please send us an Email or call us at (978) 827-4423. If you are calling outside of our regular business hours, please leave a voicemail. Please provide the nature of the problem, your address, a callback number and the number of the pole the light is on. Select “dial 3” for Dispatch for safety issues or emergencies only.

For outage and safety reasons, please phone us directly 24/7 to report trouble at (978) 827-4423. If you are calling outside business hours, please select “dial 3” and report the emergency or outage to Dispatch. Do not leave a message, as these are not monitored outside of business hours. DO NOT report outages via email or Facebook. In safety emergencies only, please dial 911.

YES. IT'S THE LAW. Not including weekends or holidays, you must allow a response time of 72 hours for the area to be properly marked out. CALL 811 or visit DigSafe online.

Planning a home improvement job? Planting a tree? Installing a fence or deck? Whether you are planning to do it yourself or hiring a professional, smart digging means doing the following: CALL DIG SAFE BEFORE YOU DIG at 811.

Please call, do not send an email. A DIG SAFE Representative will send out someone to mark underground facilities.

Caution: the depth of utility lines varies and there may be multiple utility lines in a common area.

Yes! AMLP, along with other municipal light plants in MA, is part of an energy assistance program called NEXTZERO. An Energy Star® Appliance Rebate Program, Home Energy Audits, Heating & Cooling upgrades and more are handled via this partnership. Visit our Rebates and Incentives page for more information.

Visit NEXTZERO for:

Energy Efficient Appliance rebates

Home Energy Audits

Heating & Cooling rebates

Call NEXTZERO for more information at (413) 308-1311.

For all answers related to solar or distributed generation, please refer to the Residential Distributed Generation Policy (RDGP) for more information. Contact the AMLP after the policy has been reviewed for more information on installing solar panels.

If a home generator will be used during a power outage, it is mandatory to notify the wiring inspector and the AMLP. Please call us at (978) 827-4423 and we'll be happy to discuss your project details.

Residential customers, please refer to the Residential Distributed Generation Policy (RDGP) for more information.

Commercial customers, please refer to the Commercial Distributed Generation Policy (CDGP) for more information.

AMLP does not allow residential customers to post any sign or notice on our poles.

Please see the Town of Ashburnham’s Guidelines for information on properly posting signs.